Returns and Refunds

Our Return Policy

We want you to be completely satisfied with your purchase from Catalyst Goods Co. If for any reason you are not happy with an item, you may return it within 30 days of delivery for a full refund to your original payment method.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging with all tags, labels, and accessories included
  • The return must be initiated within 30 days of the delivery date

Items That Cannot Be Returned

  • Items marked as final sale or clearance at the time of purchase
  • Items that have been used, washed, or altered
  • Gift cards
  • Items without original packaging
  • Consumable products (cleaning supplies, filters) that have been opened

How to Start a Return

  1. Contact us — Email support@catalystgoods.store with your order number and the item(s) you would like to return. Include the reason for the return so we can improve our products and service.
  2. Receive your return instructions — We will reply within one business day with a return authorization number and the shipping address for your return.
  3. Ship the item — Pack the item securely in its original packaging and ship it to the address provided. We recommend using a tracked shipping method for your protection.
  4. Receive your refund — Once we receive and inspect the returned item, we will process your refund within five to ten business days. The refund will be credited to the original payment method used at checkout.

Return Shipping Costs

For standard returns (change of mind, wrong size, not as expected), the customer is responsible for return shipping costs. We recommend using USPS Priority Mail or UPS Ground for returns.

If the return is due to a defective product, an error on our part (wrong item shipped), or damage during shipping, we will cover the cost of return shipping. Contact us and we will provide a prepaid return label.

Refund Processing

  • Refund method: All refunds are issued to the original payment method used at checkout
  • Processing time: Refunds are processed within 5–10 business days after we receive the returned item
  • Bank processing: Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement
  • Restocking fee: We do not charge a restocking fee on any returns

Exchanges

We do not process direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order for the item you prefer. This ensures the fastest processing time.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at support@catalystgoods.store within 48 hours of delivery. Include your order number and photos of the damage or defect. We will arrange a replacement or full refund, including any return shipping costs, at no charge to you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been processed can be cancelled for a full refund. Once an order has shipped, it cannot be cancelled and must follow the standard return process.

Questions?

If you have any questions about our return policy, please do not hesitate to reach out:

Last updated: September 2026

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