Orders & Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping takes 3–7 business days after processing. You’ll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $120.
Do you ship internationally?
At this time, we only ship within the United States (all 50 states).
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, they enter our fulfillment queue. Contact us immediately at support@catalystgoods.store if you need changes.
Products
Are your products covered by a warranty?
All products are covered by a 30-day satisfaction guarantee. If you’re not happy with your purchase, return it within 30 days for a full refund. Some items carry manufacturer warranties — check the product description for details.
How do I care for cast iron cookware?
Season your cast iron with a thin layer of oil after each use. Avoid soap — hot water and a stiff brush work best. Dry immediately and store in a dry place. The more you cook with it, the better the seasoning becomes.
Are your wooden products food-safe?
Yes. All wooden kitchenware (cutting boards, serving boards, utensils) is crafted from food-grade hardwoods and finished with food-safe mineral oil. We recommend re-oiling monthly for best results.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging. See our Return Policy for full details.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Please allow an additional 3–5 business days for the refund to appear on your statement.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. All transactions are processed securely with SSL encryption.
Is my payment information secure?
Absolutely. We use PCI-DSS compliant payment processing with 3D Secure authentication. We never store your full card details on our servers. See our Payment & Security page for more details.
Will I be charged more than once?
No. All purchases are one-time charges. We do not offer subscriptions or recurring billing of any kind.
Contact
How do I reach customer support?
Email us at support@catalystgoods.store. We respond within 24 hours on business days (Mon–Fri, 9 AM – 5 PM PT).